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Best Shopify Apps

Best Shopify Apps For Customer support 2024

Top-notch customer support is at the heart of every business, especially for e-commerce stores.
If you are a busy Shopify store owner and struggling to find the right customer support app for Shopify, we’ve covered the solution here.

There's a multitude of customer service apps available to choose from, each with its unique features and benefits.

Dive deeper into the list and get the app that suits your needs.

12 Best Customer support Apps for Shopify

  1. Ctx: WhatsApp Chat + Marketing
  2. HelpLab FAQ Page, Product FAQs
  3. EasySlide Accordion tabs & FAQ
  4. SMPS Product Question & Answer
  5. D: FAQ Page ‑ Product FAQs
  6. Zoko ‑ WhatsApp Catalog & API
  7. S: Contact Form Builder
  8. Corner FAQ Page & Help Center
  9. FaqKing: Help Center & FAQ
  10. DC: WhatsApp Marketing + API
  11. Product Tabs ‑ Easy Tabs
  12. EVM Form Builder ‑Custom Forms
WhatsApp button for chat support, WhatsApp order confirmation, COD confirmation, abandoned cart.

Single widget with multiple features like WhatsApp support Chat, FAQs, Order Tracking, Contact Us by Chatix. Manual & automated WhatsApp chat messages for abandoned checkout recovery, order confirmation, COD verification, order fulfilment & review request notification. Mobile app for manual abandoned whatsapp cart recovery & more. Promotions & whatsapp business api for marketing, ready to use + custom template & broadcast campaign. Shared Inbox / chat panel to support & answer customer's queries

Key features of the app:

  • All in one widget button for WhatsApp Chat, FAQs, Order Tracking & Contact Us.
  • WhatsApp automated messages for Abandoned Checkout Recovery. Now use own number.
  • Order Confirmation, COD Order Verification, Fulfillment & Review Request.
  • WhatsApp chat button with multiple support agents, availability time & more
  • WhatsApp abandoned cart recovery, confirm order, verify COD orders, broadcasts.
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Easily create FAQ page for your store or product FAQs to reduce your customer service time.

Easy FAQ revolutionizes your store's FAQs! Designed with users in mind, it effortlessly crafts stylish product FAQs and seamlessly integrates with your theme for maximum impact! Elevate your brand with full customization—tweak fonts, colors, and styles to match your unique flair. Plus, experience lightning-fast page loads, ensuring your customers get the answers they need in a blink. Reduce customer support requests with questions and answers! App also easily integrated with Shop app!

Key features of the app:

  • Fully customizable FAQ themes to match with your store brand & style.
  • Allows creation of store FAQs & product FAQs in simplistic & seamless way.
  • Default support for Google rich SEO snippets for your dedicated FAQ page.
  • You can add photos/videos to your FAQs
  • Supports multiple languages that your store supports!
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Accordion tabs for your Product Description - Product tabs. FAQ pages.

Add a FAQ page to your Store easily. Add questions and answers directly to your Page content and app will transform page to Accordion tabs automatically. Replace your long product description text with accordion widget. Add description based tabs, or create Static panels and assign them to all products, certain collection(s) or individual products to save your time. Add functional panels for Reviews, Size guides and other 3rd party apps integrations.

Key features of the app:

  • Easily organize your long description text or page content with accordions.
  • Add accordions to all your products at once or selected collections only.
  • Add accordion tabs to your product description or create fancy FAQ pages.
  • Fully WCAG 2.0 / Section 508 compliant accordion widgets.
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Manage Questions & Answers on your product pages and build an FAQ page for your eCommerce store.

The Simprosys Product Question & Answer app helps you to monitor, manage and quickly respond to product-related queries for your online store. You can answer your queries publicly or in private. Use store-friendly Q&A widgets to engage visitors to your store. Build and maintain an FAQ page for your store. Enjoy the benefits of an organized dashboard with a complete synopsis of all your questions in one place. Take benefit of user-generated content to improve your search rankings.

Key features of the app:

  • Simplified dashboard with an overview of all the questions and its synopsis
  • Get notified via email and quickly respond to product related queries
  • Create & manage FAQ page which benefits in improving organic performance
  • Theme friendly and customisable Q&A widgets for your online store
  • Integrate askers' mail list with MailChimp and Klaviyo
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Easily create SEO-Friendly FAQ, product FAQ, FAQ Accordions pages with 12+ beautiful templates.

Note: If the FAQ demo store asks you for a storefront password, please enter "123". FAQ Page - Product FAQs app by DDSHOPAPPS allows customers to look for common inquiries, questions with answers on the Knowledge Base and FAQ lists. Admins can create their own informative SEO-friendly FAQ page with all the necessary features. Try our FAQs application to see why it is useful to you and trusted by merchants.

Key features of the app:

  • Show FAQs anywhere: Add FAQs to any page, section, product, collection
  • Support Google FAQ Schema: FAQs rich results are available, good for SEO
  • 12+ Nice FAQ Page Templates: Easy to change various FAQ page templates
  • Multi-language FAQs, multiple main FAQ pages
  • Easy to create, easy to manage, boost sales
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Grow your Business by doing Sales, Marketing and Customer Support on WhatsApp!

Zoko is a comprehensive customer sales, marketing and support platform for WhatsApp. Once you have an official WhatsApp API account, Zoko app enables sales, customer support and marketing teams to use a single platform to send bulk WhatsApp messages, broadcasts, template messages, build chatbots with a no-code builder and manage customer queries on WhatsApp with a single team inbox

Key features of the app:

  • ChatGPT: Automatically collect orders inside WhatsApp
  • WhatsApp Catalog: Sync your Shopify catalog to your WhatsApp business number
  • COD Confirmation Flow & COD to Prepaid Flow to help you generate more revenue
  • Broadcast and Dynamic Segments to take your products to the right customers
  • Chatbots, Notifications, cart recovery all included
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Easy contact form, contact us form, contact page, form builder: the great way to reach your audience

Wondering why you need a contact form (contact us form) on your website? Why not just publish an email address instead? A contact form (contact us form) makes your store more interactive and useful. And a contact form (contact us form) will be very helpful to help you grow your business. You can easily create beautiful & professional contact forms, contact us pages. Feel free to try our app to understand why merchants around the world trust S: Contact Form Builder.

Key features of the app:

  • Build contact form/popup contact form/contact us page easily with form builder
  • Build many form types: contact/survey/product question/subscription form, etc
  • Custom email messages, auto-response, integration of popular email services
  • Manage Submissions: view submission history, report or export submissions easily
  • Multi-steps, conditional logic, integrates with Shopify Customers, Google sheets
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Create professional looking FAQ and Helpdesk page for your store. Also FAQs for product pages & more

Easiest FAQ Page/Helpdesk app to setup, easy to install on your store: no liquid code editing is needed. Fully customize the look & feel to match your branding Rich text editor with HTML and Markdown support for creating FAQ articles with Drag & Drop re-ordering of FAQ articles. Fully customize the help desk/FAQ page to suit brand, with Icon packs & themes. The app supports Translation. The UI Texts is auto-translated into 20 languages. You can also manage your FAQ content in multiple languages

Key features of the app:

  • Organize FAQs into categories like Shipping, Returns, Product related FAQs
  • Assign FAQs to be shown in specific product pages as an accordion
  • A unique help widget with built-in contact us options for WhatsApp/Email.
  • Get free migration, we will move all your existing FAQs from your old app
  • Designed for the best user experience for your customers and to look real nice
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FaqKing helps you to create product FAQ pages for your store and a help center for your customers!

FAQ help center page is fully customizable meaning you can adjust various aspects like font size, color, style, etc., to match your brand and style. The app is carefully built by taking all end users into consideration which makes your life easy. FaqKing FAQ app doesn't require any changes in your theme and works independently so you don't need to have any coding/programming knowledge! NEW feature: bubble FAQ on selected pages!

Key features of the app:

  • Create help center FAQ's that match your theme and your needs.
  • Fully customize questions and answers with our easy to use admin dashboard.
  • Static page that supports multiple language translations, product page FAQ's.
  • Show FAQs in a separate page and your product pages.
  • Admin is able to add images and videos to FAQ answers, format texts.
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WhatsApp Customer Support Inbox, Abandoned Cart, WhatsApp Broadcast. Official WhatsApp Business API.

Omnichannel customer support inbox - streamline customer service, improve team productivity. Build WhatsApp Chatbot & WhatsApp Automation. Get official WhatsApp API & Green Tick for your brand and do WhatsApp Commerce. Grow sales by leveraging the power of WhatsApp Marketing. Send WhatsApp Broadcasts, WhatsApp Abandoned Cart, retention marketing, customer segments, Back in Stock WhatsApp notifications, WhatsApp COD Order Verification, Reviews via WhatsApp, WhatsApp CRM and more.

Key features of the app:

  • Manage WhatsApp Chat, Instagram DM, Facebook, Email & Live Chat in one Helpdesk.
  • Assign chats to team members, reply faster with templates and automations.
  • Send WhatsApp Broadcast campaigns to your customer lists and increase sales.
  • WhatsApp Abandoned Cart Recovery, send Order Tracking link, Retention Marketing.
  • Get Official WhatsApp API access and Green Tick.
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Tabs for your products description and FAQ Page.

Change your stores UI/UX for showing the product description and other parameters in tabular form which will be eventually changed in accordion form when in mobile view. Change product descriptions to either vertical or horizontal tabs. Create shared tabs directly in the app and assign them to groups of products to be shown on these products only. We are there for you 24X7 for any type of assistance.

Key features of the app:

  • Personalized Look - Change tabs UI/UX as per your theme design.
  • Split your product description in unlimited tabs and add static tabs.
  • Mobile Friendly - On mobile, tabs automatically changed to accordion view.
  • You can also create FAQ pages in just one click.
  • The app installation process is extremely easy.
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Create any type of contact form, custom forms or multi step forms for your store easily.

EVM Forms - Simple & Easy contact form app with many features, easy customer support and easy user interface too. You can create any type of custom forms with this app like registration form, contact us form, questionnaire form, wholesale form, wholesale order form, an order form, survey form, return form, multi step form, feedback form, Popup form, enquiry form and more.

Key features of the app:

  • Create contact us form, questionnaire form, order forms or any form with captcha
  • Get all form entries in app dashboard to manage it anytime & get it on email too
  • Create form with conditional logic for dynamic forms
  • Drag n Drop interface for easy setup, form builder with file upload option
  • Create multistep forms with EVM Custom Form Builder + Feedback Form, Order Form
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We've selected top-rated customer support apps to solve customer’s problems and streamline customer communication.
You can visit the Shopify app store to see their rating and user feedback.

If we missed any app in this list, feel free to email our team, and we'll shortly assist you.

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