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Best Shopify Apps

Best Shopify Apps For Helpdesk 2024

Providing top-notch customer support can help you get a higher retention rate, boost customers’s trust, and boost sales. You can provide support in the form of live chat, WhatsApp chat, a contact form, or more. By using the best apps, you can make the support system faster.

If you are looking for the best helpdesk apps for Shopify, you’re on the right page. We’ve covered the list of helpdesk apps that you can use for your store.

So, let’s explore the list.

15 Best Helpdesk Apps for Shopify

  1. 17TRACK Order Tracking‑PaySync
  2. Joy: Rewards & Loyalty Program
  3. Chatty: Livechat Helpdesk, FAQ
  4. WD‑Live Chat, Helpdesk,Chatbot
  5. Ctx: WhatsApp Chat + Marketing
  6. Chatra — Live Chat & Chatbot
  7. HelpLab FAQ Page, Product FAQs
  8. Google Shopping Feed XML/CSV
  9. Amazon MCF by WebBee
  10. EasySlide Accordion tabs & FAQ
  11. SMPS Product Question & Answer
  12. WhatsApp Chat & Abandoned Cart
  13. Reamaze Live Chat Helpdesk CRM
  14. Chatway ‑ Live Chat Support
  15. D: FAQ Page ‑ Product FAQs
Global Order Tracking to reduce support requests, improve shopper experience, & upsell new products.

Improve the shopper experience while increasing upsell & cross-sell opportunities! By providing a self-service tracking page, your customers can quickly answer the "Where's my order?" question without making any service requests. Status notifications and featured products on the tracking page drive incremental sales. Suit for hide off-shore fulfillment. Decrease chargebacks & speed up funds release with PayPal Push. Have questions? Reach out to us via chat or email 24/7.

Key features of the app:

  • Global Tracking. Track your international & domestic packages together.
  • Customized tracking page. Let buyers lookup orders on your site.
  • Triggered Email. Let customers know as soon as their order status changes.
  • Buyer Protection. Allow customers to protect orders against loss, damage, delay.
  • Gain insights in a glance to shipment delivery and exception performance.
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Joy Loyalty Program: No charge on orders! 24/7 technical support until you get what you want!

Transform your online store with Joy, a streamlined tool designed for speed and ease of use. Joy enables you to effortlessly set up loyalty programs, VIP tiers, and rewards for customer actions, making your shop more engaging. It's compatible with Point of Sale (POS) systems for a smooth in-store and online experience. Plus, Joy's automated email notifications and app integrations keep your customers connected and happy. Start making shopping joyful with Joy today!

Key features of the app:

  • Rewards for: Signup, Place Orders, Review, Social Follow & many more
  • Manage your Customer Tiers, Points and Missions, with export and import data
  • Stackable/Combinable discounts with your stores, increasing conversion rate
  • POS and POS Pro extension, a seamless experience for Online and Offline stores
  • Loyalty Page generator, built-in emails notification and automation in all plans
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Avada Help Center/ WhatsApp/Help desk helps you to support, easy to live chat and order tracking

The WhatsApp-integrated Avada FAQ/Help Center offers a smart FAQ popup for customers. With 24/7 with automation and WhatsApp support, it improves user experience, boosts conversion rates, and minimizes cart abandonment. Personalized Contact Us options via WhatsApp build trust and cut support time. The integration enables instant order tracking, quick query resolution, and tailored assistance for urgent matters, leading to enhanced satisfaction and increased sales.

Key features of the app:

  • Stunning themes for FAQs popup and Help Center.
  • Show the Order Tracking functionality for customers to track parcels without ask
  • Help Shopify stores manage FAQs easily by showing the question and category numb
  • Allow e-businesses to create immense queries and FAQ categories
  • Various Contact us methods for 24/7 LiveChat support (WhatsApp, Phone call, Mess
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Turn customer service into a profit center with Willdesk all-in-one support & marketing platform.

Willdesk, from ChannelWill, with order tracking, FAQ page, help center, email, live chat, chatbot, messenger, Instagram, WhatsApp, social media, ticketing system, multiple stores, parcel panel, TrackingMore API, Dropshipman integrated into one platform, no need to install other tracking apps. Willdesk works with Shopify Flow to help you turn your customer service into a profit center, and streamline your Shopify store operations. Also, revert customers through the mobile app.

Key features of the app:

  • Branded Self-service widget, integrate with Order Tracking, FAQs, Contact form.
  • Increase sales with live chat, boost efficiency with a preset Help center.
  • Manage the inbox tickets from multiple social media, Email in one platform.
  • Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
  • Multi-store integration with support for customization of Fonts, FAQs, and Style
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WhatsApp button for chat support, WhatsApp order confirmation, COD confirmation, abandoned cart.

Single widget with multiple features like WhatsApp support Chat, FAQs, Order Tracking, Contact Us by Chatix. Manual & automated WhatsApp chat messages for abandoned checkout recovery, order confirmation, COD verification, order fulfilment & review request notification. Mobile app for manual abandoned whatsapp cart recovery & more. Promotions & whatsapp business api for marketing, ready to use + custom template & broadcast campaign. Shared Inbox / chat panel to support & answer customer's queries

Key features of the app:

  • All in one widget button for WhatsApp Chat, FAQs, Order Tracking & Contact Us.
  • WhatsApp automated messages for Abandoned Checkout Recovery. Now use own number.
  • Order Confirmation, COD Order Verification, Fulfillment & Review Request.
  • WhatsApp chat button with multiple support agents, availability time & more
  • WhatsApp abandoned cart recovery, confirm order, verify COD orders, broadcasts.
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Help web visitors reach checkout faster with real time support and product recommendations.

Chatra helps you create conversations that drive conversions with Live Chat, Chatbot, Cart Saver and Shared inbox tools. Welcome online visitors to your digital storefront, cross sell products to increase average order value and proactively reach out to those stuck at checkout. Send targeted chats and provide 24/7 automated customer support. Connect your social and email channels to manage all conversations from one spot. Integrate these tools seamlessly with our intuitive interface.

Key features of the app:

  • Live Chat with your customers from one app; desktop or mobile
  • Answer messages sent through Facebook, Instagram, or email
  • Use chatbots to do routine work for you and save your time!
  • See who's on your website, where they are from, and what they have in their cart
  • Windows & Mac, Android & iOS. Even on the go, we’ve got you covered!
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Easily create FAQ page for your store or product FAQs to reduce your customer service time.

Easy FAQ revolutionizes your store's FAQs! Designed with users in mind, it effortlessly crafts stylish product FAQs and seamlessly integrates with your theme for maximum impact! Elevate your brand with full customization—tweak fonts, colors, and styles to match your unique flair. Plus, experience lightning-fast page loads, ensuring your customers get the answers they need in a blink. Reduce customer support requests with questions and answers! App also easily integrated with Shop app!

Key features of the app:

  • Fully customizable FAQ themes to match with your store brand & style.
  • Allows creation of store FAQs & product FAQs in simplistic & seamless way.
  • Default support for Google rich SEO snippets for your dedicated FAQ page.
  • You can add photos/videos to your FAQs
  • Supports multiple languages that your store supports!
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We deliver Google Shopping XML feed. Support for multi language, multi currency, and local ads feed.

The app creates a Google Shopping XML feed. It supports for multi language, multi currency, local inventory ads feed and more. This is great for store operating world wide. NOTE: We only give support for Google (no support for Bing, Facebook, etc) issues.

Key features of the app:

  • Support for multiple countries and multiple currencies (paid, contact support).
  • All variants & add tags for custom attributes, like gender, age group, etc.
  • Support for local inventory feeds for brick and mortar stores (contact support).
  • Support for CSV file next to the XML (paid, contact support).
  • The XML feed works on Bing, Meta/Facebook, and many market places.
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Fulfill store orders using Amazon MCF with support for multiple Marketplaces & Amazon Fee Reports.

Unlock the potential of Amazon Multi-Channel Fulfillment (MCF) to efficiently handle Shopify orders in the US, CA, UK, IT, ES, DE, FR, AU, JP and more. Effortlessly keep tabs on your inventory, receive updates through notifications, and smartly manage stock across multiple geographies. Direct orders between your Amazon MCF account and non-Amazon 3PL providers like ShipStation. Send products with no branding in your shipments to customers using Amazon Blank Box Feature by WebBee.

Key features of the app:

  • Maintain smooth order fulfillment with an Out-of-Stock Buffer Quantity
  • Hold Orders: Keep control by delaying orders for a set time
  • Boost sales with Post-Purchase Upsell & Bundle Flow
  • Shipment Tracking: Track multiple items in real-time for sellers and customers
  • Amazon Packing Label Message: Personalize Amazon labels with custom messages
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Accordion tabs for your Product Description - Product tabs. FAQ pages.

Add a FAQ page to your Store easily. Add questions and answers directly to your Page content and app will transform page to Accordion tabs automatically. Replace your long product description text with accordion widget. Add description based tabs, or create Static panels and assign them to all products, certain collection(s) or individual products to save your time. Add functional panels for Reviews, Size guides and other 3rd party apps integrations.

Key features of the app:

  • Easily organize your long description text or page content with accordions.
  • Add accordions to all your products at once or selected collections only.
  • Add accordion tabs to your product description or create fancy FAQ pages.
  • Fully WCAG 2.0 / Section 508 compliant accordion widgets.
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Manage Questions & Answers on your product pages and build an FAQ page for your eCommerce store.

The Simprosys Product Question & Answer app helps you to monitor, manage and quickly respond to product-related queries for your online store. You can answer your queries publicly or in private. Use store-friendly Q&A widgets to engage visitors to your store. Build and maintain an FAQ page for your store. Enjoy the benefits of an organized dashboard with a complete synopsis of all your questions in one place. Take benefit of user-generated content to improve your search rankings.

Key features of the app:

  • Simplified dashboard with an overview of all the questions and its synopsis
  • Get notified via email and quickly respond to product related queries
  • Create & manage FAQ page which benefits in improving organic performance
  • Theme friendly and customisable Q&A widgets for your online store
  • Integrate askers' mail list with MailChimp and Klaviyo
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All-in-one Whatsapp Marketing, Chatbots & Omnichannel Helpdesk to drive 25% revenue without ads.

Boost sales with abandoned cart recovery, WhatsApp subscribers, upselling/cross-selling, and converting cash on delivery to prepaid orders. Run chatbot campaigns to collect customer data, recommend products, and create a WhatsApp shop. Omnichannel support inbox can help you engage customers, automate 70% of queries, and assist with additional purchases.

Key features of the app:

  • Get WhatsApp Abandoned Cart, Segmented Broadcasts, Upsell & Cross-sell Campaigns
  • Collect Product Reviews on Whatsapp, upload to Judgeme, Stamped, Loox, Yotpo
  • Install Spin The Wheel & Exit Popups To Build WhatsApp Subscribers
  • Integrate Chatbots into Marketing & Support campaigns to drive more sales
  • Launch Abandoned Cart Recovery Campaigns that drive 15X RoI
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Grow your business and retain happier customers with AI powered customer support, live chat, and CRM

Growing your business starts with better customer engagement. Re:amaze helps you convert shoppers into happy repeat buyers with AI chatbots and AI-powered live chat that are optimized for sales. Our unified helpdesk inbox and CRM also helps you maintain relationships by mapping conversations from all sources (email, social, SMS, calls) to orders, revenue, returns, and even reviews across a single view. Create automations and generate content with AI to work smarter and reply faster as a team.

Key features of the app:

  • Unify email, social, SMS, voice conversations for all stores in a single inbox
  • Manage, modify, and create Shopify orders directly in customer support and chats
  • Use AI to create replies, write FAQ articles, build chatbots, and even summarize
  • Automate common tasks and patterns with data and rules to save time
  • Satisfaction surveys, status pages, push notifications to keep customers engaged
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Live chat & helpdesk app for live chat customer support. E-commerce live chat customer service app

Provide customer service via live chat widget. Offer immediate customer service live chat help using Chatway live chat inbox. Deliver assistance to visitors through live chat. Make recommendations & offers based on their past live chat conversations or pages visited. Assign helpdesk chatbox agents to customer service conversations in your live chat box inbox. Offer exceptional customer support chat & offer a breezy livechat experience. Our inbox live chat app is also available on Android & iOS

Key features of the app:

  • Engage your store visitors and customers over real time live chat support inbox
  • Easy file sharing within website chat box for better live chat customer support
  • Monitor inbox customer service chats and assign to support chat agents
  • See helpdesk conversation history and get the full picture before responding
  • Customize your live chat widget - color, logo, availability, chat button size
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Easily create SEO-Friendly FAQ, product FAQ, FAQ Accordions pages with 12+ beautiful templates.

Note: If the FAQ demo store asks you for a storefront password, please enter "123". FAQ Page - Product FAQs app by DDSHOPAPPS allows customers to look for common inquiries, questions with answers on the Knowledge Base and FAQ lists. Admins can create their own informative SEO-friendly FAQ page with all the necessary features. Try our FAQs application to see why it is useful to you and trusted by merchants.

Key features of the app:

  • Show FAQs anywhere: Add FAQs to any page, section, product, collection
  • Support Google FAQ Schema: FAQs rich results are available, good for SEO
  • 12+ Nice FAQ Page Templates: Easy to change various FAQ page templates
  • Multi-language FAQs, multiple main FAQ pages
  • Easy to create, easy to manage, boost sales
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These are some of the best Shopify helpdesk apps that allow you to improve the customer experience when shopping.
Many users have used these apps and given their feedback, which you can check out on the app store.

Contact our team quickly if you are already using any tax apps we missed mentioning.

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