Customer Acquisition In 2021: Strategy For Your Ecommerce Store

Customer Acquisition In 2021: Strategy For Your Ecommerce Store

By Softpulse Infotech, July 19th, 2021

eCommerce saw an unprecedented surge during a year marked by lockdowns and quarantines. Customers are turning to online retail more than ever for groceries to holiday gifts. While the online shopping boom benefits e-commerce enterprises, standing out in an increasingly crowded landscape is just as important. A company’s primary objective is to acquire and retain customers. In today’s world, the only way to succeed is to acquire customers that set you apart from the competitors and creates a loyal client base. Getting new consumers each month is critical for eCommerce firms looking to grow their consumer base.

Optimizing eCommerce strategies and maximizing engagement from the first click to the transaction is one of the most important ways for businesses to achieve this. However, doing so is difficult. This article will teach us about some of the best customer acquisition eCommerce strategies

What Is Customer Acquisition?

Recruiting new consumers for your eCommerce store is known as customer acquisition in eCommerce. It’s a technique for customers to move down the marketing funnel from brand awareness to purchase decisions.

Customer Acquisition Strategy For Your Ecommerce Store:

Establish Your Audience

An e-commerce business must define a realistic target audience to attract quality traffic. You can undertake extensive market research to identify your target audience and determine who and how you can sell your product to attract new customers. For example, if a company sells women’s accessories, it may want to target women interested in fashion and accessories. Once you have a targeted audience, you can start collecting quality traffic from numerous digital platforms.

Engage Your Network

Maintain contact with those in your network. This isn’t always to pitch products; it can also be to check in or invite them to virtual networking activities. Networking isn’t only about making a sale or pushing an agenda; it’s a long-term investment that needs to be nurtured.

Seo For Boosting Organic Traffic

People are more likely to trust stores that appear more organically in the search results. eCommerce businesses should put a lot of money into SEO because it can help them increase their organic traffic. As SEO is a long-term approach, you may not notice results immediately, but it will pay off in the long run. Furthermore, you can target clients based on their purpose. Optimizing your site for mobile devices is another great SEO strategy for gaining more customers. Last year, mobile devices accounted for over half of all internet traffic. Providing prospects with a positive mobile experience may be the key to converting them into customers. At every stage of the customer acquisition funnel, SEO aids in the acquisition of new clients.

Use Online Influencers For Marketing

Influencer marketing enlists the help of well-known specialty content creators to raise brand awareness, boost traffic, and spread your message to your target market. These content creators already market to your desired audience across several platforms, allowing you to reach out to a wider range of buyer personas. This is one of the most effective methods for attracting new clients and enhancing your brand.

Use Content Marketing

Content marketing is a powerful tool for attracting new clients. You gain their trust by providing them with content that is beneficial to them. During the awareness stage, it’s a wonderful technique to move customers to the next level of the funnel. You’ll gain your customers’ trust and, more than likely, convert them if you empower them to make informed purchasing decisions. It will help customer acquisition by creating valuable, informative, insightful, and engaging content. To engage clients, you can generate a range of content pieces such as blog posts, videos, instructive articles, interactive content, etc.

Be Active In Events

Customers enjoy events because they allow them to interact with brands. Hosting an event to bring together potential customers in one location is an excellent approach to communicating directly with them. To raise brand awareness, consider attending more virtual or in-person conferences, such as the National Retail Federation’s Big Show. Participate in panel discussions, write about e-commerce trends on your blog, or enroll in online courses to improve your skills. You can host educational, informative, and entertaining events, etc. Both in-person and online events are possible.

Use Drip Email Marketing

Drip email marketing is an automated email marketing campaign in which emails are sent out in response to a customer’s actions. E.g., when people leave things in their cart for an extended period, an email is sent requesting them to complete the transaction. You can also send them personalized emails based on where they are in the customer acquisition process. Drip email campaigns are effective in increasing revenues and keeping customers happy.

Use Video Content

Video marketing is becoming increasingly popular. Because many marketers have found video material effective in increasing customer knowledge of their offerings, 81 percent of organizations employ it. Many people have found it effective in increasing online traffic and sales. People are visual learners, and videos are one of the most effective ways to educate potential customers about your business and products. It would be best to strike a balance between educational and entertaining videos. Use influencers to create these videos, which you can share on social media and your website.


Customer acquisition is the process by which customers learn about your company and begin doing business with you. Customer retention is important to any customer acquisition strategy since it lowers the churn rate and increases the customer’s lifetime value. Understanding the most effective customer acquisition channels and employing the most effective techniques to maximize ROI is critical. It would help if you were careful about how quickly you acquire customers, what channels you employ, and how long you keep your customer acquisition costs below your customer value. Read our one more blog to understand better how to grow eCommerce store key tactics to growing your ecommerce store. Apply these customer acquisition strategies to help your eCommerce store expand.

Do you have questions regarding your eCommerce store, or are you looking for Shopify Experts for your store? Kindly get in touch with our representatives for new project development.

Hiring Softpulse Infotech for your IT solutions and web application needs would be a step you would appreciate in the future Inquire Now